AI-Enabled BPO

AI-powered outsourcing. Human-owned outcomes.

Digitel Media LLP fuses AI copilots, predictive analytics and conversational intelligence with expert human teams — powering digital marketing, 24/7 call centers, list management and virtual assistance for Finance, Insurance and B2B leaders.

24/7
Global coverage
2.4M+
Calls handled
98.2%
SLA achievement
15+
Markets served
Core services

Four pillars. One outsourcing partner.

Whether you need to fill a pipeline, staff a support floor or clean a million-row list, we spin up the right team fast.

Industry verticals

Purpose-built teams for your sector.

Trained agents, tuned scripts and vertical-specific KPIs — not one-size-fits-all outsourcing.

PERSONAL FINANCE

Loans, Cards & Wealth

Compliance-first lead qualification, application assistance and collections for lending, credit-repair and wealth firms.

  • Debt & mortgage lead qualification
  • Live transfers to loan officers
  • KYC & document collection
Impact
40%

faster lead-to-fund

See how
Across every vertical

One extension of your team — three specialist playbooks.

Blend services across Finance, Insurance and B2B pods; scale seats up or down monthly.

2–3wk
go-live
60%
cost saved
Why Digitel Media

Your trusted partner in seamless BPO solutions.

We act as a true extension of your team — cutting-edge tech, a skilled workforce and years of industry expertise, so you can focus on your core business while we handle the rest.

Reduced labor & tech costs
Superior English-speaking agents
Multi-channel engagement
Strong cultural affinity
Gamified performance floors
Enterprise-grade data security
99.9%
First-call resolution
24/7
Support floor
10M+
Records managed
$120M
Pipeline sourced
How we engage

From brief to live floor in weeks.

01

Discover

We audit your funnel, targets and current ops to define KPIs that matter.

02

Design

Custom team, scripts, workflows and tech stack matched to your verticals.

03

Deploy

Trained agents live in 2–3 weeks with QA, dashboards and daily reporting.

04

Optimize

Weekly performance reviews and continuous A/B testing to lift conversion.

Outcomes we deliver

The numbers that show up on your dashboard.

We measure success in cost saved, pipeline created and hours reclaimed — not activity reports. Here's what engagements typically deliver in the first 90 days.

Up to 60%

Lower operating cost

Nearshore + offshore delivery replaces expensive in-house seats without dropping quality.

2–4x

More qualified pipeline

AI-scored lists, tighter targeting and warm-transfer motions raise SQL rates fast.

2–3 weeks

Go-live from brief

Hiring, training, tooling and QA calibration handled in parallel so you're live fast.

99.9%

SLA achievement

Redundant staffing, monitored floors and AI-audited QA keep service levels honest.

How we work

An AI + human operating model, run like an extension of your team.

  • AI does the repetitive work

    Data cleanup, transcription, summarization, drafting, scoring — handled by GPT-4, Claude, speech analytics and custom models.

  • Trained humans own the outcome

    Every pod has a named lead, QA analyst and weekly business review — accountable to your KPIs, not just tickets closed.

  • Compliance baked in, not bolted on

    TCPA, HIPAA, PCI and GDPR guardrails are built into scripts, workflows and monitoring from day one.

  • One transparent dashboard

    Volume, KPI trends, QA scores, AI insights and cost — all in one shared view refreshed daily.

Why teams stay

Predictable delivery, priced to your outcome.

  • Named delivery lead, weekly business review and monthly QBR — no ticket black boxes.

  • NDA-first engagement with SOC-aligned controls, access logs and role-based permissions.

  • AI copilots and analytics included — not a paid add-on, not a separate SOW.

  • Month-to-month scale up or down after the initial ramp — pay for capacity you actually use.

Get a custom quote
Start the pulse

Tell us what you need. We'll build the team.

Share your requirement and receive a custom roadmap — pricing, ramp plan and KPIs — within one business day.